First things first, a quick heads-up: This program is all about being upfront and honest – no sneaky marketing tactics here. You won't find any "free" offers that suddenly turn into a financial surprise once you're on board. Nope, not our style.

This is the real deal, and it's pretty darn effective, but here's the deal: it requires work from you, for you. You won't discover any magic pills or fairy dust here. It's more like crafting a fine wine – it takes time to hone and master your skills.

Here's what I do know: To make this work, you need to show up, be all in, committed, open minded, ask questions and have a thirsty for knowledge.

Here's the exciting part: once you've successfully completed your Beyond Customer Expectations program, you have the option to join our 'exclusive members-only forum' keep reading for further information, absolutely no obligation of course. What's even better is that you're welcome to stay for as long as you'd like, because our goal is to see you shine and become the best version of yourself and learn at your speed. It's that simple!

Ok, now to the good stuff.

Program Overview

This program is not just a mere collection of strategies, it’s a comprehensive blueprint that encapsulates our belief in the power of human connections, the Umana Way. Through this program, you'll dive into a world where customers are more than transaction, they are the lifeblood of your Company. We understand that when customers interact, they're seeking solutions, guidance, and a genuine connection. This journey begins with YOU!

Program 1 - Beyond Customer Expectations Program

Program Investment — $249 one-time payment only

Tools — Umana Learning Companion - ‘Yours to keep’. 

Duration — 4 weeks ‘live’ online group session

Time — 8am to 9am Monday mornings [AEST]

Program 1 at a glance:

Week 1 - Module 1 — Loving what you do.

Week 2 - Module 2 — Getting laser focused with your customer.

Week 3 - Module 3 — Growing your business.

Week 4 - Module 4 — Elevate to the next level.